Sunnyside Honda

"Thank you Meghan and Marla! I love my red honda civic I purchased 2 weeks ago. Meghan was so informative, friendly and no high pressure, just the facts on the car and we were able to work a deal in record time. I had spent 3 hours at another dealership the day before and let me tell you it was awful. So glad I walked out on them and found this car on the internet. I wanted to feel good about buying a car, not did I do the right thing It was meant to be! Will definitely recomment Sunnyside to everyone."

 

Mary Jo Williams,

"Dear Mr. Kirlough

I want to again thank Mark Davis, service advisor, for not only being in tune with our specific needs, current and future, but for going beyond the call of duty to make sure that we had the information and opportunity to test ride the 2010 Honda insight. He conscientiously followed up with us to the point of calling us not only the night before to let us know the current status of delivery but also at 7:00am on Friday March 27 to let us know the Insight had finally come in for a test ride.

Our thanks to Sunnyside Honda for letting us thoroughly test drive the Insight for our current driving situations including difficult merges on the freeway and some mightly steep hills on our was in North Royalton. Not having a Sales Associate follow our every move made for a more open evaluation of our needs and wants in a new vehicle. The Honda Insight certainly met our criteria which made the choice an easy one to place our order immediately.

Again, special thanks to Mark and your staff."

 

James R. Guilford
Carol J. Guilford,

"Marla,

Thanks for taking good care of my cousin, Joe and Leanne, this past friday. They relocated from Los Angeles a year and a half ago and are getting their finances in order for the hopes of eventually purchasing a home in town. Cosolidating their Touring Edition and CR-V to one Odyssey was an important step. Thanks for treating them with care and respect and packaging the two trades and new purchase.
I gave them confidence that you would treat them right. I appreciate you vailidating my testimonial."

 

Joseph Fragapane,Dollar Bank

"Love my New Civic!"

 

Karla Straffen,

"I came in for a flat tire. Everything was wonderful, I barely had to wait. I love everyone at Sunnyside and had a wonderful experience. Audrey Adams and Dan Deitz are awesome."

 

Joanne Cummings,

Hi Marla,
I just wanted to thank you again for all of the time you spent with Kim, Ross and me on Saturday. I have had 4 Pontiacs, all purchased from the same dealer and the same salesman. I trusted him, he was no hassle and always gave me a great deal. I considered going back to him, but the kids convinced me to look at a Honda. I honestly was dreading the process, but knew my car had seen better days, so i needed to get over it! You were so good at explaining things to me, were more patient with me with all of the new concepts that were coming at me and seemed to want to make sure that I was comfortable with the concepts. I never felt intimidated, "talked down to", pressured or any of the other horror stories you hear about buying a new car. I love the car and am glad I made the decision I did. I have your card, so if anyone is looking for a new car, I will certainly recommend you highly. I may not see you before, but I will be back in 3 years to either purchase this car or see what else you have to offer. Thanks again

Peggy P, Akron

"Dear Sir,
I just wanted to let you know that I had bought a Honda civic from Sunnyside Automotive last week and it was a pleasure doing business with all those who helped me pick out the right car.Three people who especially deserve credit for this are Dave Niksa, Ed Hill and Jim K. They made my experience at Sunnyside Honda a very pleasant one indeed. So thank you once again."

Chandrima M,

"Dear Mr. Kirlough,
I wanted to take the time to write you a letter to let you know how pleased I am with the service of your people at the Sunnyside Honda located in Middleburg Heights. Recently (June) I leased a new Honda Odyssey from you location, and was really happy with both the customer service and the vehicle itself. Sean and Marla were excellent. Today, however, the customer service that got me to stay and purchase with you, has saved me and made me a returning customer for sure. On my way in to work this morning, as I was dropping the kids off at daycare, I ran over something that damaged both tires on the right side of my car. I immediately called your service department to set up an immediate appointment. I also called Marla Franklin because I could not remember whether I had purchased the additional tire warranty when I leased the vehicle.Not only did Marla look up that information for me, without my having to ask, but also met me in the service department, with the details of what plans I had purchased on my Odyssey at the time of lease, and made sure, personally, that I was taken care of. I walked out today with two new tires and peace of mind. Additionally, your service advisor, Joe Annelli, took care of me in a quick fashion, and made sure that the warranty fees were applied, and all was settled in order for me to take my car and head on in to work. He could not have been more kind. Lastly, I wanted to thank you for having Internet available in your waiting room. I had my work laptop with me and was able to get two hours of work completed, rather than be late of things that were due that morning. Your wonderful people, and excellent attention to detail in services for the customer turned what was starting to be a terrible morning in to a wonderful experience. Thank you for hiring such great people and instilling in them the motivation to exceed expectations. I will make sure to let my friends and family know of this experience as they look to purchase a car."

Melissa M.,

" Unbelievable service!! Everyone is so friendly! thanks "

Sharon Dzoramin, Parma Heights

" I'm satisfied with Sunnyside. I've purchased 2 vehicles from Sunnyside. I love this place. "

Marroj Labinana, Strongsville

" I just love Sunnyside Honda "

Arie Jackson, Parma

" Amazing =) "

Brooke, Middleburg Heights

"I love coming to Sunnyside. You care about your customers. I love the cafe. The whole place is very clean and the soap in the ladies room is awesome. Thank you. I will be back soon. PS-The car service is great too"

Kathy Self, Cleveland

"Dearest Sunnyside,
I'm writing to let you know that I just had a WONDERFUL experience at your dealership. When i walked in the front door, I asked Jason Borrasso where the parts counter was. He happily took me to the counter. At the Parts counter, Matt [Winkelman] helped me and was able to ring up my order right there. Then he walked me to the service department with a smile where Laura Flick helped me schedule an appointment to have a recall taken care of on my Insight. when I asked if the parts were in stock, she gladly checked to be sure my issue could be resolved on the first visit. She ordered the parts right away and verified that they would arrive on time for my appointment. I know these sound like small things, but my experience at Sunnyside was worlds away from my past experiences at Ganley. Although your business is a little further than I like to go, you can expect that I will be doing my business with you from now on. Thanks again. "

Jon, Seven Hills

"Mr. Kirlough
I wanted to reply to your email and say that I am 100% completely satisfied with our purchase. Not often do you find a truck with both power and excellent gas mileage along with style. Jen and I are excited to be involved with Sunnyside Auto. Both Dave [ Niksa ] and Peter [ Neuman ] were exceptionally helpful and are excellent employees. They have guaranteed that any other purchases we make will always be through Sunnyside. I thank you for giving me a call and sending an email, it says how you care for your customers. It makes me feel like a friend, instead of just a customer. Again, I thank you and I will be keeping my eye out for the survey."

Derrick K.,Medina

" To: Mr. Bob Haws, Service Department
Dear Sir,
I would like to take this opportunity to express my appreciation towards the great service provided by the service department. Your staff is excellent, especially Audrey Adams who is polite, courteous, very pleasant and professional. She is a great asset to your dealership. I did not have to wait too long for my service. Audrey has a great warm welcome smile to greet everyone who walks in the department. "

Usha P.
Very satisfied customer, Strongsville

"Dear Paul [ Buser ]
More than you'll ever know, I greatly appreciate your going above and beyond to call of duty with my most recent 'car crisis.' I needed professional advice from someone I could trust. I am confident that I received first class treatment and an accurate crash course in auto mechanics. Thank you again! "

Cheryl S.,Cleveland

"Marla,
Thank you so much for great help. You are so much energetic and have a stong desire to help customer in a professional and courteous manner. My wife and I were very impressed at your quick reponse to resolve the problem we were facing. You are the best definitely.
Thanks again."

 

Ben,

"Marla,

Just wanted to thank you for your help last night on the purchase of our new 2009 Odyssey. You stayed past 10pm to get us our new van. Bill Damm was also there late and was very professional. It was most definitely the best car buying experience I have ever had. Thanks again."

 

Donald J. Hall,

"Marla,

I just wanted to thank you again for all that you have done for us. You made the process of buying a vehicle as easy as it could possibly get. I am loving this vehicle!! Thank you too for such wonderful hospitality, the pizza was delicious. We will definitely be recommending Sunnyside to all of our family and friends. "

 

Lynn,